Elaborated by the Typhlological Museum of Zagreb, one of the rare special public museums in Europe dealing with the problems of the disabled people, especially the visually impaired. The speaker was Zeljka Bosnar, director of the Typhlological Museum. Zeljka is graduated with a Master’s degree in Defectology Special Education and Class Teaching and a Master of Science in Education and Rehabilitation Sciences. 

Elaborated and delivered by the Typhlological Museum of Zagreb, the training provides insights on how the accessible travel market can stand as a golden opportunity for cultural destinations. However, this potential needs to follow appropriated services and standards to achieve great results.

Elaborated and delivered by Rakursi Gallery, the webinar provides knowledge about effective promotion of UNESCO cultural heritage sites and focused on how to elaborate an inclusive marketing plan reinvented for visually impaired people in the tourism and cultural heritage sector. The training module introduces some important guidelines to be checked when creating a product or service targeting visually impaired people. Following the goal of differentiating the tourism offering and to highlight the value of UNESCO cultural heritage sites, the module provides interesting questions that it is important to go through to achieve a more effective accessible tourism, and also how to consolidate the mission and values of the EU UNESCO4ALL-TOUR Project. 

Elaborated by Tooteko Srl, an innovative creative and cultural enterprise with specific expertise in the cultural sector addressed to visually impaired people and the blinds, offering a disruptive innovation to turn dump piece of art to talking tactile ones for superb user experience and full inclusion of people with visual impairments. The speaker was Gilda Lombardi, co-founder - CMO at Tooteko and responsible for communication, relations with institutions, procurement, and management of international calls for tenders for the spin-off Iuav Tooteko, which deals with technologies for accessibility by the blind and design for all.

Elaborated and delivered by Tooteko Srl, the webinar focuses on how the implementation of disruptive technology on cultural heritage sites and museums can improve the visitors experience not only by making accessibility possible from a physical perspective but ultimately increasing the type of experience that visitors with disabilities can experienced. 

Elaborated and delivered by 5-senses, the webinar focuses on the concept of Public-Private Partnership (PPPs), linking to the promotion of the tourism value chain and the provision of cultural heritage and accessible tourism. The training module introduces the definition of PPPs and the importance of the concept to help governments, especially in the leveraging of expertise and efficiency within the private sector. So, the PPP’s are agreements between the government and the private sector, for the purpose of providing public infrastructure, community facilities, and related services. Nowadays, accessible tourism is an important public aspect and is becoming an essential expression to increase sustainable development on cities.

The speaker was Dr. Henrik Zipsane, who has been CEO of the Jamtli Foundation (a museum and heritage organization in central Sweden 2001-2019 (www.jamtli.com), and senior researcher at The Nordic Centre of Heritage Learning & Creativity since 2005 (www.nckultur.org) — an R&D organization for learning through heritage engagement, and the director of the European Museum Academy (www.europeanmuseumacademy.eu) since January 2019. He is a guest professor in heritage learning and regional development at Linköping University since 2010 and associate of Pascal Observatory since 2007 as well as associate of European Expert Network on Culture and was appointed expert on culture and adult education 2011 by the European Commission.